Open Vacancy
Title: Manager – Pensions
Location: Nairobi
Purpose for the Job
The role holder will be responsible for managing, leading and driving business growth initiatives, identifying new opportunities, and fostering client relationships within the Pension Business. The role aims to increase market share in the Corporate Pensions and Personal Pension.
In more detailed, the area of responsibility includes:
Strategy
- Drive the organization’s business development strategy, grow the current portfolio, and explore new business opportunities in the Retail and Corporate pension business.
- Drive the continuous evaluation of short and long-term strategic financial objectives with supporting financial analysis and evaluation.
- Conduct market analysis and stay updated on industry trends, competitor activities, and regulatory changes to identify strategic opportunities and potential risks.
- Coordinate the budgeting process and ensure the budgets are financially reasonable and reflect the strategic initiatives of the Company
- Create and maintain relationships with key stakeholders, industry associations, and influential networks to enhance the company’s visibility and reputation.
- Oversee effective management of contribution.
- Supervise the payment of benefits to ensure they are within the required timelines.
Business Growth and Development
- Identify potential partnerships to enhance the organization’s capabilities and market positioning
- Lead efforts to acquire new clients and retaining existing clients by building and maintaining a strong pipeline of prospects
- Conduct market research and analysis to identify target markets, customer segments, and competitive landscape.
- Conduct client presentations, negotiations, and contract discussions to secure new business.
- Collaborate with the digital team to implement sales and marketing initiatives to attract new clients and increase market share.
- Convert leads generated through organic channels, such as referrals, partnerships, or company databases.
- Drive operational excellence within the business by setting clear goals and performance metrics, monitoring performance, and implementing improvement initiatives to achieve service level agreements and operational targets.
Operational and Corporate Governance
- Ensuring the department meets all regulatory requirements of the Retirement Benefits Authority (RBA).
- Maintain accurate records of client interactions, sales activities, and pipeline using CRM tools.
- Oversee the implementation of risk management and control measures to mitigate operational risks.
- Prepare and present sales reports and performance metrics to management.
- Ensure preparation of periodic statutory reports to the Trustees.
- Attend and present administration report during board of trustees meetings.
- Monitor market trends, customer preferences, and competitors to identify new opportunities.
- Provide feedback to product teams for the development of competitive and customer-centric offerings.
- Collaborate with marketing teams to optimize organic lead-generation campaigns.
- Participate in closure of external or internal audits issues.
Leadership & Culture
- Lead and manage the team, providing guidance, coaching, and performance feedback.
- Fostering a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
- Building the team capabilities and ensuring adequate succession planning within the department.
- Monitor team performance, track progress against targets, and provide regular reports to senior management.
- Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.
- Ensuring compliance with applicable statutory and regulatory requirements.
Key Result Areas
- Revenue generation aligned with budget targets.
- Timely delivery of internal and external reports
- Outstanding client service delivery.
- Effective debt collection (within 60 days).
Knowledge And Skills Required
- Strategic thinking and business acumen for identifying growth opportunities.
- Excellent communication and negotiation abilities.
- Sales-driven and target-oriented mindset
- Excellent data skills, Report writing and Presentational skills.
- Proficient in advanced MS Excel and Microsoft Dynamics.
- Strong analytical and problem-solving abilities.
- High attention to detail and accuracy.
Professional and Academic Qualifications
- Bachelor’s degree in Actuarial Science, Mathematics, Statistics, or any business related cause
- At least 10 years of relevant experience in pension administration, including a minimum of 5 years in a managerial role.
- Strong strategic, analytical, and communication skills.
- Proficiency in MS Excel and Microsoft Dynamics.
Interested candidates are encouraged to submit their application through [email protected] by close of business 15th October 2025.
Disclaimer: – Only shortlisted candidates will be contacted