Assistant Claims Officer

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We are looking for a qualified, skilled, detail-oriented and analytical Claims Assistant with 1+ years of experience in Retail General Insurance (Motor, Home, Travel).

Reporting to:  Claims Officer


  • Handling claims for retail clients in liaison with the Claims Officer.
  • Daily updates to clients on claims status.
  • Escalation of claims after 48 hours.
  • Preparing Garage Lists for clients.
  • Preparation of How to Claim Documents.
  • Follow up with loss adjusters.
  • Rating Garages – auditing them.
  • Linkages with Rescue companies.
  • Engaging Digital Team on Automation.
  • Engaging Social Media team on How to claim.
  • Implementing and executing claims according to the company’s claims procedure guidelines.
  • Maintain excellent interpersonal relationships with clients.
  • Following up on active claims with Service Providers to ensure timely settlement of the claims.
  • Sitting in place of the Claims Officer as necessitated.

Qualifications and Skills

  • Bachelor’s/Diploma in Insurance or a related field.
  • 1+ years’ experience in insurance.
  • Claims experience is an added advantage.
  • Analytical skills and proficiency in working with excel.
  • Good knowledge of insurance products.
  • Strong communication and writing skills and proficiency in English.
  • Proficient in the use of data software applications
  • High motivation, team orientation and adaptability.

What the Company offers

  • An opportunity to join the fastest growing financial services group across the region.
  • An opportunity to make a real impact anally grow and develop.
  • An opportunity to become part of a strong culture of collaboration, trust, openness and responsibility.

How to apply: Send your application to to reach us on or before 13th December 2022 and quote “Retail Claims” on the email subject line. Only shortlisted candidates will be contacted.